Junior IT support / Helpdesk

Description:

We are currently seeking a Junior IT support / Helpdesk to work full-time as a desktop specialist. This is an entry-level position for someone with 0 to 3 years of experience. 

Key responsibilities:

• Provide help desk support remote and on site.

• Follow up and update customer status regarding their issues via ticketing tool.

• Escalate unresolved issues to the next level.

• Software and hardware inventory.

• Hardware maintenance.

• Purchase requested material.

• Administrative user accounts.

• Carry out the onboarding process, preparing and deploying systems as well as training. and educating new hires.

• Maintaining internal documentation.

• Backup recovery files.

What we expect from you:

• Computer Science Intermediate training cycles (C.F.G.M) or similar.

• English level B2 minimum.

• Patient, empathic and always willing to assist the customer.

• Desire to learn new technologies.

• Proactive.

• Teamwork oriented.

• Methodical.

• Ability to handle both tickets and projects.  

• Knowledge of: Windows 10, Ubuntu, Network: TCP/IP, DHCP,  SMB, NFS, DNS, VPN, SSH, Wifi, Printers. 

• Desirable: G Suite, Office 365, Odoo, Voip Telephony, SQL, Python.

Benefits:

• Full permanent position.

• Office hours from 9 to 18h.

• Yearly salary revision.

• Office amenities: coffee, cookies, and fresh fruit.

• A flat, laid back culture.

• A diverse, international team.

• Work-life balance.

Questionnaire:

1. What is the best way to install an application in Ubuntu?

2. Explain how you would troubleshoot a network Internet connection failure in a workstation?

3. How do you mount a network drive in Windows 10?

4. How do you configure a printer in Mac OS?

5. What is the difference between a solid hard drive and a regular one?

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Start date: Immediate

Contact: hr@starlab.es

Date: 2020/02/12