Open positions
Junior IT support / Helpdesk
Description:
We are currently seeking a Junior IT support / Helpdesk to work full-time as a desktop specialist. This is an entry-level position for someone with 0 to 3 years of experience.
Key responsibilities:
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Provide help desk support remote and on site.
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Follow up and update customer status regarding their issues via ticketing tool.
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Escalate unresolved issues to the next level.
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Software and hardware inventory.
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Hardware maintenance.
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Purchase requested material.
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Administrative user accounts.
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Carry out the onboarding process, preparing and deploying systems as well as training. and educating new hires.
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Maintaining internal documentation.
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Backup recovery files.
What we expect from you:
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Computer Science Intermediate training cycles (C.F.G.M) or similar.
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English level B2 minimum.
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Patient, empathic and always willing to assist the customer.
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Desire to learn new technologies.
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Proactive.
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Teamwork oriented.
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Methodical.
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Ability to handle both tickets and projects.
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Knowledge of: Windows 10, Ubuntu, Network: TCP/IP, DHCP, SMB, NFS, DNS, VPN, SSH, Wifi, Printers.
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Desirable: G Suite, Office 365, Odoo, Voip Telephony, SQL, Python.
Benefits:
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Full permanent position.
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Office hours from 9 to 18h.
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Yearly salary revision.
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Office amenities: coffee, cookies, and fresh fruit.
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A flat, laid back culture.
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A diverse, international team.
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Work-life balance.
Questionnaire:
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What is the best way to install an application in Ubuntu?
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Explain how you would troubleshoot a network Internet connection failure in a workstation?
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How do you mount a network drive in Windows 10?
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How do you configure a printer in Mac OS?
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What is the difference between a solid hard drive and a regular one?
Start date: Immediate
Contact:
Date: 2020/02/12